I miss you Sam!!

I miss you Sam!!
I miss you Sam!!

Wednesday, September 7, 2011

Remember to Cancel Your Credit Card!!!!




Cancel your credit card before you die.......(hilarious – in a rather sick, sad way!) 
Now some people are really stupid!!!!
Be sure and cancel your credit cards before you die.

This is so priceless, and so, so easy to see happening, customer service being what it is today..

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. 


Here is the exchange
 :

Family Member:
  'I am calling to tell you she died back in January.'

Citibank
:  'The account was never closed and the late fees and charges still apply.' 

Family Member
: 'Maybe, you should turn it over to collections. '

Citibank
: 'Since it is two months past due, it already has been.' 

Family Member
: So, what will they do when they find out she is dead?' 

Citibank
: 'Either report her account to frauds division or report her to the credit bureau, maybe both!' 

Family Member
: 'Do you think God will be mad at her?' 

Citibank:
 'Excuse me?'

Family Member
: 'Did you just get what I was telling you - the part about her being dead?'

Citibank
: 'Sir, you'll have to speak to my supervisor' 


Supervisor gets on the phone
:

Family Member
: 'I'm calling to tell you, she died back in January with a $0 balance.' 

Citibank
: 'The account was never closed and late fees and charges still apply.'

Family Member: 'You mean you want to collect from her estate?' 


Citibank
: (Stammer) 'Are you her lawyer?'

Family Member
: 'No, I'm her great nephew.' (Lawyer info was given)  

Citibank:
  'Could you fax us a certificate of death?'

Family Member
: 'Sure.' (Fax number was given )  


After they get the fax
 :

Citibank
: 'Our system just isn't setup for death.. I don't know what more I can do to help.' 

Family Member
: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank:
  'Well, the late fees and charges will still apply

(What is wrong with these people?!?)


Family Member
: 'Would you like her new billing address?'

Citibank
: 'That might help....'

Family Member
:  ' Odessa    Memorial   Cemetery , Highway 129, Plot Number 69.'

Citibank
: 'Sir, that's a cemetery!' 

Family Member
: 'And what do you do with dead people on your planet???' 
(Priceless!! ) 

                                
You wonder why Citibank was going broke and needed the feds to bail them out

11 comments:

George said...

Priceless is an absolutely correct description. Unfortunately I've been through somewhat similar situations since my mother died.

Alexander said...

Musing story. I will definitely bare that in mind.

Alexander
Alex's World! - http://www.kakinan.com/alex

Mama Zen said...

How funny!

Jackie said...

It's not so funny when you are dealing with this kind of stupidity, as I know from recent experience. Where do these idiots keep their brains, if they have any in the first place.

Yogi♪♪♪ said...

I'm surprised that they got to talk to a live person.

Team G Square said...

Wow , Hilarious

Sridharan said...

Hilarious .. I loved reading it.. thanks for sharing Sylvia..

Samson said...

just cant stop laughing Sylvia.... I work in a company which deals with updating credit reports, I call Citibank customer care like 15-20 times a day, you can imagine my plight

Ann said...

I had a similar run in witht he ministry of transport. Perhaps I will post my email to them on my blogs. I was so anry that I want to forward it to the Minister.

In short, she said, if it was wrong, why you proceeded. I told her I proceeded becuase your clerk told me so.

People of authorities think they are God, and they don't know not to stifle with a writer.

Carly said...

thanks for the laugh!

Francisca said...

I hate to say it, but I've had conversations like this with Citibank. But this was good for a giggle... :-)

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I'm interested in almost everything. Use to like to travel, but it's too expensive now. I take Tai Chi classes, swim, volunteer in a Jump-start program for pre-schoolers. I'm an avid reader and like nearly everyone these days I follow politics avidly. I'm a former teacher and Special Projects Coordinator for a Telecommunications company, Assistant to the President of a Japanese silicon wafer manufacturing company. Am now enjoying retirement -- most of the time. I have two daughters, one son-in-law and two sons scattered all over the country. No grandchildren.

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